Terms and Conditions

Format of the Contract

These terms and conditions of sale apply to all goods supplied by Harrogate TV Repairs & Spares via HGTVRepair.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

The contract is formed when we despatch your order, you are notified via email of despatch of your order.

The contract is subject to your right of cancellation.

We reserve the right to refuse despatch of your order in the following circumstances: – You have not paid, or the total amount of the order has not cleared. – We have insufficient stock to deliver the products you have ordered, this includes that caused by stock errors. – One or more of the products you ordered was listed at an incorrect price due to a typographical error. – If unforeseen circumstances have prevented us from physically locating your item after 7 working days.

If we do cancel your order you will be notified via e-mail and you will receive a full refund promptly, in any event this will not exceed 30 working days.

Harrogate TV Repairs & Spares may change these terms of sale without notice to you in relation to future sales.

Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on HGTVRepair.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact using our contact us page.

Every effort is made to ensure that prices shown on HGTVRepair.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you an alternate option.

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund you within 7 working days. The refund will be credited back to your original payment method.

If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.

The price of an item does not include the delivery charge, which will depend on the weight of the item and your delivery address.

All our products are used (reclaimed) unless stated otherwise.


Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled.

Please be aware that if you are using PayPal as your payment method we reserve the right to not ship to unconfirmed addresses.

There will be no delivery until clear funds have been received.


Delivery will be made to the address specified when you complete your order.

Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available.

If delivery cannot be made to your address for reasons under Harrogate TV Repairs & Spares security policies you will be informed as soon as possible.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Harrogate TV Repairs & Spares will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Harrogate TV Repairs & Spares.

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Harrogate TV Repairs & Spares will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, Harrogate TV Repairs & Spares will inform you of any delay as soon as possible.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

Your right of Cancellation

For sales within the EU, you have the right to cancel your contract with Harrogate TV Repairs & Spares at any time up to 14 working days after you receive the goods, in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel your contract in this time frame you must notify us in writing, either by post.

You have 14 days to return the item(s) to us from the point you request to return the item(s).

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Harrogate TV Repairs & Spares at your own cost.

You will be credited for the goods within 14 days of us receiving the goods back in our possession and the items have been verified as the items despatched by ourselves.

Should you return an item you have installed, we will charge you a fee based on dimished value, this is currently 9.50 per item.

Certain products we sell are not allowed to be returned, please read our Returns section for more information.

Refund Policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account.


All used items supplied by Harrogate TV Repairs & Spares have a warranty period that is specific to each item, but normally 30 days from date of dispatch. This warranty does not affect your statutory rights as a consumer. If goods develop a defect during the 30 day warranty period, you should contact Harrogate TV Repairs & Spares.

Our aim is that the part will arrive in full working order, if for any reason the part is Dead on Arrival or has a fault that we missed; we will guarantee to replace the board or refund in full if a replacement can’t be found. Beyond this initial guarantee, we can’t make any further guarantee whatsoever due to the complexity of some devices used within Plasma and LCD televisions. If the diagnosis of the fault is incorrect, fitting a part may result in that part being instantly destroyed or failing within days by what caused the original board to fail.

Please note that the warranty does not apply to damaged or faulty items sold for spares or repairs. The warranty also does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, poor installation, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or supplier’s instructions, or any alteration or repair carried out without Harrogate TV Repairs & Spares’s prior written approval.


Please note, for products that say Returns are NOT allowed, the item is sold as seen, this could mean the item is sold as faulty, or sold with a known fault, in either case no returns are allowed for any reason.

Please note, for products that say Unwanted Returns are NOT allowed, this is due to the product being repaired at point of purchase making this a custom item.

Notification of your intent to return an unwanted item to us must be made via e-mail 14 days of your receipt of the item.

The buyer must pay for all associated return postage costs.

The buyer must take reasonable care of the item while it is in their possession.

You are entitled to test the item, and install it, however, any damage caused by yourself during installation may void your entitlement to a return.

Under our 30 day standard faulty warranty you have 30 days from dispatch of the item to return an item that develops a fault.

If the goods you have returned are found to be fully working by our trained technicians the goods will be held on site securely for a period of 28 days, should you want the item back you will need to pay for all postage costs to have the item returned to you.

Where applicable under UK Law, all returns must adhere to our returns policy and instructions.

If you receive goods that are faulty or damaged on arrival you must notify us within 14 working days of receipt of the item.

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 14 working days of receipt of the item.

In the unlikely event of you receiving a damaged product you should notify us within 14 working days of receipt of the item.

If, by mistake we supply you with the incorrect item you must notify us within 14 working days of receipt of the item.

If you wish to return and unwanted product in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you must notify us in within 14 working days of receipt of the item.

If, by mistake we supply you with extra items you must notify us immediately. If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

Return requests submitted 14 days after receipt of the item are outside of the remit of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and therefore the acceptance of your return request is wholly at our discretion. Any returns accepted outside of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may be subject to a restocking/processing charge of 9.50 per item returned.

When returning items that fall under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we request that you take reasonable care of the item while it is in your possession. In this case we suggest that you use our original postage boxes as we deem those to be adequate protection for the item.

Where returning items outside the remit of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we insist on items being sent in accordance with our returns policy, the part must arrive back to us in the condition it was sent in. Failure to adhere to these guidelines may see your return refused and no monies returned. If you ignore our stipulation that all returns must be sent using a signature on delivery service and choose to return the item without insurance and tracking and the part is lost in the post or damaged in transit, we will not refund the cost of the item or your postage.

Please note in all cases of returning goods to us, you must pay to return the item to us.

You must contact us before returning an item, this is your formal notification to return an item and must be done. If you fail to do this you risk seriously delaying the returns procedure or even resulting in your return not being processed.

For your peace of mind, please return your package using a signed for service, we can�t be held liable for returns where the product has not been returned to us.


While we do endeavour to ensure the correct image is displayed at all times, please remember that product images are for illustrative purposes only and may differ from the actual product.

Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Fitting Supplied Parts

We recommend that if you are not a qualified Plasma or LCD television engineer, you seek the services of someone registered as such in your local area.


We reserve the right in the event of a part not being available, to substitute a known compatible item such that function is not impaired.

The Parts We Supply

All items sold on our website are used (unless otherwise specified) we may also call them reclaimed. All our used parts are passed through a rigorous testing procedure to ensure the best quality spare parts are sold.

Testing Spare Parts

Our used parts are either sourced from a TV where one board within the TV has failed but all other boards are known to be working, i.e. a PSU has failed or an inverter transformer has failed. Some parts are removed from fully working Plasma or LCD TVs where the screen has either failed or suffered an impact. Due to the boards not being originally packaged as spare parts and have already been fitted, it is illegal to sell these products as new. Although not new, many of the parts we supply have had little use.

Advice Given via E-Mail or any other means

Please note that all the advice we give via E-Mail is based on our best guess. While we recognise that we are qualified to give a diagnosis it would be impossible to give a 100% certain diagnosis without physically testing your TV. Our advice is often given based on known faults and patterns of faults for certain sets or based on what information you can give us. We would then suggest what part we would suspect to be faulty, however, we can’t guarantee that this would solve the problem or indeed be the only problem within your TV set

Part Recognition

You can search for the part number you need using our search box, however, please remember that parts are often common through many different TV sets and if it is possible, it is important to search for all part numbers using our search to see if the part is listed in another manufacturer. It is your responsibility to be sure the part you purchase is correct as we can’t refund your postage costs if you order the wrong part.

Ordering and Payment

Our web site is fully e-commerce enabled, allowing you to place an order on-line and pay using your credit/debit card through our payment gateway partner PayPal. You do not need a PayPal account to use our web site. PayPal is capable of processing many different types of card. You may also use the PayPal cheque payment system but please be aware that parts will not be despatched until the cheque payment is cleared by PayPal, which can take up to 7 days. Credit/debit card payments are instant. Please Note: We do not store any credit or debit card details on our web site. Your payment transaction is processed by PayPal.

Postage and Packing

Postage and packing is charged on the total weight of your order. The website will calculate the charge automatically and it will be shown in your Shopping Basket, this price is final and non negotiable. Please note that the postage price includes all costs associated with despatching your order, this includes the cost of employing someone to pick, pack, wrap and despatch the order. Orders will be dispatched within 24 hours of cleared payment, Monday to Friday. Orders placed over weekends and holidays will be dispatched on the next working day.


The advice given to you is advice, unfortunately it is not gospel. Our advice cannot be guaranteed as we are unable to physically examine your television. If you take on DIY repair of your television, we are to assume that you are asserting that you are competent at doing so and are aware of any potential damage you could cause to your set by not installing parts incorrectly.

Our staff are very experienced in their field however all advice is based on common fault patterns through knowledge of years of experience by technical staff, they cannot guarantee this advice will be correct, only physical examination of your television can give rise to fully confident diagnostics and consequent repair. For this reason, the advice given to any customer by any of our staff by any form of communication is to be used in conjunction with common-sense and your own technical ability.

If you are not experienced or competent in DIY TV repair then we highly suggest that the television in question is taken to a qualified repair technician. Harrogate TV Repairs & Spares is therefore not liable for any consequent damage or loss for installation of parts with or without our advice.

If you refuse to take your TV to a technician in the first instance and then ask our advice, we assume that you are knowledgeable enough to fix your own television, we cannot instil years of experience in one phone call to a customer I’m afraid nor does any of our advice replace good old fashioned common sense.

IMPORTANT: Diagnosis and repair of televisions is not without its risks.

Before working with electricity and televisions always read and follow any relevant manuals and safety instructions.

When working with electricity always turn off the mains.

Plasma televisions and parts especially carry high residual voltages even when they are unplugged: be sure to handle all parts appropriately and with great care, if you are unsure how to do this you should always consult an appropriate professional.